Our Commitment To You: We value your trust and stand behind the entire process from product to delivery. When we prepare packages for any of the carriers, we entrust them to deliver in the time frame they set. While we understand current conditions may cause them delays, we do whatever we can to make things right. Your satisfaction is paramount.
We are happy to announce our once promotional Expedited Shipping rates are now a permanent option for our orders up to 6 pounds. This discounted rate will be automatically displayed based on the address you provide. We have special negotiated rates through all major carriers, and our discounted rates will be automatically applied for all other orders.
Our fully cooked Sausages are shipped chilled (not frozen) in a reusable 1 ½" thick wall foam container with safe reusable gel cold packs. The foam container is then packed in a protective corrugated outer box.JULY 2020
In Efforts To Offset Carrier Delays, We Have Updated Our Shipping Days:
Currently our standard shipping days are Monday, Tuesday and Saturday*. Orders placed after 3pm (EST) Tuesday will be shipped on Saturday**. At your request, orders after 3pm (EST) Tuesday or by 4pm (EST) Wednesday can be shipped Next Day Air at an additional charge. Please contact customer service: firstname.lastname@example.org or 855-4BRATWURST for Next Day Air rates.
Holiday 2020 Delays
This Holiday Season has brought it's share of challenges to the shipping industry. The carrier limiting of pickups and amounts, extended transit times, as well as supply chain disruptions ( we rely on them for items such as labels, packaging film & bags etc.) are just a few examples. Please know we are doing everything we can to ship your order in the quickest manner possible. Your complete satisfaction is our top priority.
* While the USPS may not deliver in all areas over the weekend, they still move packages within the system and transit time length is unaffected.
** If a Federal holiday falls on a Monday, we will begin shipping Tuesday.